At Eryne Diamonds, every piece is carefully crafted and inspected before shipment. We want you to feel confident and satisfied with your purchase.
Return Eligibility
Eligible items may be returned within 14 days of delivery. To qualify for a return, the item must be:
- Unworn, unused, and undamaged
- In its original condition
- Returned with its original jewelry box and packaging
- Accompanied by all certificates, documents, and complimentary items
- Free from alterations, resizing, engraving, or signs of wear
Returns that do not meet these conditions may be declined.
Non Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or personalized jewelry
- Engraved or resized items
- Made-to-order pieces created to your specifications
- Loose diamonds or gemstones ordered specifically for you
- Items damaged, altered, or repaired by another jeweler
- Final-sale or clearance items
- Earrings removed from their sealed packaging, where restricted for hygiene reasons
How to Request a Return
Before sending an item back, contact us at:
Email: support@erynediamonds.com
Please include:
- Your full name
- Order number
- Reason for the return
- Clear photographs of the item and packaging
Do not return an item without receiving return instructions and approval from our team.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping charges are the customer’s responsibility.
We recommend using a trackable and insured shipping service. Eryne Diamonds is not responsible for returned packages that are lost, damaged, or delayed in transit.
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges, return shipping costs, customs duties, taxes, and payment-processing fees are non-refundable unless required by applicable law.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery if your item arrives damaged, defective, or different from your order.
Provide your order number along with clear photographs and an unboxing video, if available. Once verified, we will provide an appropriate resolution.
Exchanges
Contact our support team within 14 days of delivery to check whether your item is eligible for an exchange. Any price difference and applicable shipping charges must be paid by the customer.
Custom, personalized, engraved, or resized items are not eligible for exchange.
Order Cancellations
Cancellation requests must be submitted within 24 hours of placing the order. Once production has started, cancellation may not be possible, particularly for custom or made-to-order jewelry.
Contact Us
For return or refund assistance:
Email: support@erynediamonds.com
Response time: Within 12–24 business hours