At Eryne Diamonds, every jewelry piece is carefully prepared, inspected, and securely packaged before shipping.
Processing Time
Most of our jewelry is made to order. Please allow approximately 7–10 business days for crafting and quality inspection before dispatch.
Custom or highly detailed designs may require additional time. We will contact you if your order requires a longer processing period.
Estimated Delivery Time
After dispatch, estimated delivery times are:
- United States: 5–7 business days
- United Kingdom: 5–8 business days
- Canada: 6–10 business days
- Australia: 6–10 business days
- Europe: 6–10 business days
- Other international locations: 7–15 business days
Delivery estimates do not include processing time, weekends, public holidays, customs inspections, or unexpected courier delays.
Shipping Charges
Available shipping methods and applicable charges will be displayed during checkout. Any free-shipping offer will also be shown at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing the courier details and tracking number.
Please allow up to 24–48 hours for the tracking information to update.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost and are the customer’s responsibility. Eryne Diamonds does not control or collect these charges.
Shipping Address
Please review your shipping address carefully before placing your order. If you need to make a correction, contact us as soon as possible.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Secure Packaging
Every order is carefully inspected and securely packaged to protect your jewelry during transit. Please inspect the package upon delivery.
Delayed or Lost Packages
If your package is delayed, please check the tracking information and contact the courier first. You may also contact our customer support team, and we will assist you with the available shipping information.
Eryne Diamonds is not responsible for delays caused by customs, severe weather, incorrect addresses, courier disruptions, or circumstances beyond our control.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs or video of the jewelry
- A brief description of the issue
Please keep the original packaging until the matter has been reviewed.
Contact Us
For shipping related assistance, contact:
Email: support@erynediamonds.com
Response time: Within 12–24 business hours